Founder biography
Walter Rodriguez
Director of Support, service delivery leader, network engineer, cloud migration specialist, and founder of VoZ Quantum Solutions.
Professional summary
A hands-on technical leader with operator discipline.
Walter Rodriguez has more than two decades of experience managing client relationships, leading local and remote technical teams, and delivering VoIP, data, networking, healthcare communications, AI-enabled support, and cloud services. His background spans support leadership, service delivery management, network operations, sales engineering, field engineering, data center operations, carrier services, and cloud migration planning.
As Director of Support at SpinSci Technologies, Walter leads global support operations for AI-powered healthcare communication platforms, helping mission-critical environments improve patient access, reliability, performance, and customer experience at scale.
At VoZ Quantum Solutions, Walter brings that enterprise-grade experience into practical support for homes and small businesses: computer repair, secure networking, router setup, Microsoft cloud services, remote troubleshooting, VoIP configuration, privacy protection, and cyber-forensics support.
Core strengths
Where Walter brings the most value
Service delivery leadership
Managed service delivery teams, ticket queues, KPIs, SLA performance, scheduling, process documentation, and customer acceptance for complex deployments.
AI healthcare support operations
Leads support strategy for AI-enabled healthcare communication platforms, including predictive monitoring, faster root cause analysis, and proactive support models.
Network and VoIP engineering
Deep experience with SIP services, NOC operations, Cisco routers and switches, firewalls, Wi-Fi, SD-WAN, MPLS, fiber, data circuits, and VoIP CPEs.
Cloud migration and operations
Planned migration strategies for data center infrastructure, cloud services, Microsoft 365, Azure, AWS, OneDrive, SharePoint, Teams, and secure platform adoption.
Customer-focused troubleshooting
Combines technical precision with clear communication, honest diagnostics, remote support, and practical guidance for when hardware or on-site service is required.
Career path
Experience across networks, operations, and cloud services
Director of Support, SpinSci Technologies LLC
Leads global support operations for AI-powered healthcare communication platforms, ensuring performance, scalability, and reliability across mission-critical environments that impact patient access and engagement. Focuses on Epic EHR, Cisco contact center platforms, NICE CXone, Five9, Genesys, Twilio, AWS Cloud, voice AI, transcription, real-time insights, predictive monitoring, faster RCA, and proactive support models.
Delivery Manager, SpinSci Technologies LLC
Led large-scale development and delivery initiatives across call center technologies, healthcare EHRs, and CRM integrations. Managed cross-functional teams, vendors, partners, and customer stakeholders while defining technical requirements, aligning milestones, resolving risks, and communicating delivery outcomes with transparency.
Service Delivery Manager, Empiric Technology Solutions
Leads service delivery work, customer kickoff meetings, MSP coordination, team management, KPI tracking, documentation, scheduling, third-party technician deployments, and post-deployment customer acceptance.
Director of Operations, CloudSouth
Led operations and support team development, customer issue resolution, inventory tracking improvements, KPI and SLA management, budgeting, and data center best practices.
Sales Engineer / Presales Engineer, ATN International - Fireminds
Supported customer presentations, RFP responses, technical solution design, Salesforce proposal tracking, infrastructure audits, cloud migration strategies, cost modeling, and delivery timelines.
Director, Global Service Assurance, Wholesale Carrier Services
Managed NOC and field engineering teams across the USA and Asia, supported SIP services over a Sonus-powered network, developed ITIL-based workflows, handled escalations, outage reviews, ServiceNow integration, KPI metrics, and MTTR reporting.
Network engineering and operations roles
Held technical leadership and engineering roles with Unicall SA ESP, Interlink Global / New Global Telecom Venezuela, Citigroup, WJR Consulting, NextiraOne, MadgeWeb, and Bellsouth International Wireless Services, spanning WAN/LAN support, branch router turn-ups, Cisco and Nortel maintenance, international network implementations, ATM backbone deployments, SDH radio backhaul, and Latin America test-and-turn-up work.
Training and credentials
Technical foundation
Certifications
- Cisco Certified Network Associate (CCNA)
- AWS Business Professional
- Fortinet NSE 2 Network Security Associate
- 3CX Basic Certification
Training
- Microsoft Azure Advanced Training - Datacenter Migration
- AWS Cloud Practitioner Essentials
- Versa VergX SD-WAN
- Sonus Net Score CDR Reporting Tool
- Cisco router configuration
- Nortel Passport operation and maintenance
Education
- Lincoln Technical School
- Computer and Information Sciences
- Computer Networking, 1994 - 1997
Technical toolkit
Systems, networks, and platforms
AWS
Cloud
Need technical help from someone who has run the hard systems?
Contact VoZ Quantum Solutions for computer repair, secure networking, router setup, cloud migration, remote support, and privacy-focused technical services.